Shipping & return

Refund and Exchange

Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days with proof of purchase. Damage caused by normal wear does not qualify for replacement. Please note that most soulgems store items (unused) may be returned in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
However, we will also pay the return shipping costs if the return is a result of our error (for example, you received an incorrect or defective item, etc.).

You will receive a refund or replacement once we receive the returned item, provided the item is in stock.

Please note that after an exchange is made, the item(s) will no longer qualify for a refund.
If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Free gifts from special offers are final sale. Please note that returns and exchanges are not available in this case.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Return labels will be provided only for defective products within the policy period.
Return shipping costs vary depending on the product weight, your shipping location, and the express delivery service you choose.

Additional non-returnable items:

Gift cards

Personalized products

Sage sticks, candles, and soaps after being opened or used

Sale items (special offers)

If the item you ordered is damaged/defective, or if you received an incorrect item or are missing an item, please contact us at: soulgemsstore88@gmail.com
Please give us an opportunity to serve you better! Our ultimate goal is to ensure you are 100% satisfied. We want to hear from you and know where we could improve! Please email us anytime. Thank you very much!
For defective items purchased within 1 year with proof of purchase, you may request a special promo code for 50% off the same item.

To complete your return, we require a receipt or proof of purchase.
Note: Please do not return your purchase to the address shown on the package.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1 week. All shipping costs of the original order are non-refundable.
If you have completed the above steps and still have not received your refund, please contact us at soulgemsstore88@gmail.com

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have completed the above steps and still have not received your refund, please contact us at: soulgemsstore88@gmail.com

Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send an email to soulgemsstore88@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may use your own shipping method. We highly recommend using a carrier that provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Buddha Stones is not responsible for packages lost in transit if sent via a non-trackable carrier.

For more care instructions, please click this article: https://soulgems.store/pages/%E2%9C%A8-how-to-use-your-crystal
If you have any problems, please contact us in the following ways:
Facebook: soulgems.store
Email: soulgemsstore88@gmail.com

Our return shipping address is:
Company Name: soulgemsstore
Please email soulgemsstore88@gmail.com for the detailed address.