❓ FAQ — Frequently Asked Questions

1. Are the Crystals Natural ?

Yes, every SoulGems crystal is made with genuine natural stones carefully selected for their beauty, unique patterns, and individual characteristics.

Because natural crystals are formed by the Earth over thousands or millions of years, each piece is naturally unique. Slight variations in color, texture, shape, and inclusions are normal and make every crystal special.

We carefully choose stones that meet our quality standards and celebrate the natural beauty of each crystal.

Please note that natural crystals may have small imperfections, which are part of their authentic character.

2. How Do I Measure My Bracelet Size ?

To find your perfect bracelet size, measure your wrist circumference using a flexible measuring tape.

Step 1:

Wrap the measuring tape around your wrist where you normally wear your bracelet.

Step 2:

Record your wrist measurement.

Step 3:

Choose your bracelet size based on your preferred fit:

* Snug fit: Add 0.2–0.4 inches (0.5–1 cm)
* Comfortable fit: Add 0.4–0.6 inches (1–1.5 cm)
* Loose fit: Add 0.6–0.8 inches (1.5–2 cm)

If you are unsure, we recommend choosing a slightly larger size for a more comfortable fit.

Most SoulGems bracelets are available in adjustable or multiple size options.

3. How Long Does Shipping Take ?

At SoulGems, we carefully prepare each order to ensure your crystals arrive safely and beautifully packaged.

Processing Time:

Orders are usually processed within 1–3 business days.

Shipping Time:

* Standard Shipping: 7–15 business days
* Express Shipping: 3–7 business days

Delivery times may vary depending on your location, customs processing, and shipping conditions.

Once your order has been shipped, you will receive a tracking number so you can follow your package journey.

We appreciate your patience as your crystal piece travels from our hands to yours.